Refund Policy

Last updated: 11 November 2026

We are a design studio, so most of what you pay for is our time and creative work. This policy explains what can and cannot be refunded. Your proposal sets the exact amounts and payment stages.

1. The deposit

Each project starts with the upfront deposit stated in your proposal. It reserves our time for your project and covers the first stage of work.

• If you cancel before work starts, we refund the deposit.
• Once work has started, the deposit is non-refundable.

2. If a project is cancelled

• Payments for stages that have not yet started are refunded.
• Payments for stages that have started, been delivered or been approved are not refunded.
• Money we spent on your behalf with others — such as fonts, stock images, printing or third-party services — cannot be refunded once purchased.

3. Extra fees

Rush fees and charges for additional revisions, pages, SKUs or out-of-scope work are part of the project fee and follow the same rules: refunded only if the related work has not started.

4. How to ask for a refund

Email business@quadcraftstudio.com with your project name and what you would like to cancel. We will confirm in writing which stages had started and the amount to be refunded. Approved refunds are paid to the account or method you paid from.

5. Questions or disagreements

If you are unhappy with the work, please tell us first — we would rather fix it. Revisions are handled as set out in your proposal. Your legal rights under the laws that apply to you are not affected by this policy.

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